Instacart
Ranked 2 of 9 grocery delivery services by recommenders
People recommend it for saving time, quick delivery, and making shopping easier for busy, traveling, or less mobile people. Critics say prices differ between shoppers and service quality has become inconsistent.
People recommend it for saving time, quick delivery, and making shopping easier for busy, traveling, or less mobile people. Critics say prices differ between shoppers and service quality has become inconsistent.
75 people gave an opinion
- recommend it
- 24
- criticize it
- 51
- approval share
- 32%
Recommended in 7 of 13 months
- November 2025: recommended
- December 2025: recommended
- January 2026: recommended
- February 2026: not recommended
- March 2026: not recommended
- April 2026: not recommended
- May 2026: recommended
- June 2026: not recommended
- July 2026: recommended
- August 2026: not recommended
- September 2026: recommended
- October 2026: recommended
- November 2026: not recommended (month in progress)
Why it doesn’t carry the badge
- 24 people recommend itNeeds 10 or more, met.
- 0.4 recommenders for every criticNeeds 2 to 1 or better, not met.
- Recommended in 7 of 13 monthsNeeds 4 or more, met.
The same three rules apply to every product, and the badge can’t be bought. How the badge works
What people say about it
The reasons people give, with the number of comments that give each one. Open a reason to read what they said.
Why people recommend it
Each mark is one comment
Cheaper than many alternatives
“I can get food delivered for less than it costs to actually go to the mainstream grocery stores”
Comment from 9 Dec 2025 in “Kroger acknowledges that its bet on robotics went too far” “it's cheaper and higher quality than most other options”
Comment from 7 May 2026 in “I Want to Live Like Costco People” “their prices are generally better than Amazon groceries”
Comment from 29 Oct 2026 in “DoorDash to acquire Instacart” - Comment from 29 Oct 2026 in “DoorDash to acquire Instacart”
Saves time spent shopping
“DoorDash and Instacart are godsends for families on the go who don't have time to do all this stuff anymore.”
Comment from 29 Oct 2026 in “DoorDash to acquire Instacart” “I judge that the 30 minutes it can take to do groceries is better spent doing other things with my life.”
Comment from 29 Oct 2026 in “DoorDash to acquire Instacart” Quick delivery within the hour
“you can avoid the in store experience if it isn't for you, and in fact get the stuff you want delivered to your door in a short period of time”
Comment from 3 Jul 2026 in “Costco Is the Anti-Amazon” “when something looks good, I can have the ingredients to make it delivered within the hour”
Comment from 12 Jan 2026 in “Ask HN: What Are You Working On? (January 2026)” Essential for people who cannot drive
“I rely on Instacart as I live alone and can't drive anymore”
Comment from 29 Oct 2026 in “DoorDash to acquire Instacart” “Don't know what I would do without Instacart.”
Comment from 4 Jul 2026 in “Costco Is the Anti-Amazon”
What people warn about
Each mark is one comment
Prices differ between customers
“roughly 75 percent of the items in identical Instacart baskets purchased at the same time varied in price from one shopper to the next”
Comment from 29 Sep 2026 in “The End of a Fair Price: Dynamic Pricing and the Normalization of Gouging” “some grocery prices differed by as much as 23 percent per item from one Instacart customer to the next”
Comment from 9 Dec 2025 in “Instacart's AI-enabled pricing experiments may be inflating your grocery bill” Higher prices and extra fees
“In my experience its significantly more expensive for groceries: up to 20% for items + service fee + subscription + tip.”
Comment from 29 Oct 2026 in “DoorDash to acquire Instacart” “True, but at higher prices (and with delivery fees), which somewhat defeats the purpose of the cost savings at Costco.”
Comment from 3 Jul 2026 in “Costco Is the Anti-Amazon” “the FULL invoice (very hard to locate!) show a mysterious service fee of $3-6.”
Comment from 13 Feb 2026 in “Skip the Tips: A game to select "No Tip" but dark patterns try to stop you” Quality declining, shoppers inconsistent
“I stopped using them when they switched to instacart -- the instacart shoppers really don't care about service”
Comment from 29 Oct 2026 in “DoorDash to acquire Instacart” “I have been thinking recently that I will stop using it based on the decline in quality.”
Comment from 29 Oct 2026 in “DoorDash to acquire Instacart” “the person doing the shopping frequently didn't know where something was”
Comment from 9 Dec 2025 in “Kroger acknowledges that its bet on robotics went too far” Worker pay and contractor status
“spends hundreds of millions to block minimum wage pay regulations in any municipality”
Comment from 30 Oct 2026 in “DoorDash to acquire Instacart” “pit laborers and consumers against each other rather than improving the system”
Comment from 14 Jun 2026 in “How to Earn a Billion Dollars” “Every one of them classified as an independent contractor by companies”
Comment from 23 Feb 2026 in “The Tears of Donald Knuth”
Other grocery delivery services people recommend
The four most recommended other grocery delivery services, with the same counts for each, so you can compare like for like. The tick on each bar marks the 2 to 1 line the badge needs.
| Product | Recommend | Criticize | Approval | Months | Owned | Badge |
|---|---|---|---|---|---|---|
| DoorDash | 34 | 102 | 25% | 11 | — | — |
| InstacartThis page | 24 | 51 | 32% | 7 | — | — |
| Amazon Fresh | 21 | 23 | 48% | 7 | 2 yrs3 owners | — |
| Uber Eats | 16 | 41 | 28% | 9 | — | — |
| McDonald's app | 12 | 49 | 20% | 7 | — | — |
What people said
40 of the 80 comments that mention it, newest first. Each links to the original comment.
“spends hundreds of millions to block minimum wage pay regulations in any municipality”
“I have been thinking recently that I will stop using it based on the decline in quality.”
“the service is not all that expensive”
“I use Instacart to deliver 1-4 items for me instead.”
“The service provides a tremendous value, the issue is just the marginal cases where the quality control is poor.”
“It's fantastic when I travel. I usually book a hotel or AirBnB with a kitchen and then use instacart.”
“The grocery platform of Instacart is better”
“I stopped using them when they switched to instacart -- the instacart shoppers really don't care about service”
“non-existant for anything that isn't routine or touches on allegations of fraud or misconduct.”
“I get much better service too, she knows my preferences and also does the inventory beforehand”
“Instacart is profitable, yea? So they don't want to provide a better quality service”
“they were invaluable during the pandemic”
“Instacart specifically makes no sense because stores usually do it for free if you can tolerate next-day”
“their dilution was insane, looked to keep going, and the valuations were absurd at the time already”
“DoorDash and Instacart are godsends for families on the go who don't have time to do all this stuff anymore.”
“I judge that the 30 minutes it can take to do groceries is better spent doing other things with my life.”
“Infant+Costco+Instacart is a game changer. There is a life before and after this.”
“It's clearly valuable over shopping yourself for a lot of people”
“In my experience its significantly more expensive for groceries: up to 20% for items + service fee + subscription + tip.”
“I am a generally happy customer of both parties for years now”
“their prices are generally better than Amazon groceries”
“Instacart offers a ton of cheap alternatives.”
“I rely on Instacart as I live alone and can't drive anymore”
“roughly 75 percent of the items in identical Instacart baskets purchased at the same time varied in price from one shopper to the next”
“Don't know what I would do without Instacart.”
“The fact that I can shop Costco via Instacart was a gamechanger for me.”
“True, but at higher prices (and with delivery fees), which somewhat defeats the purpose of the cost savings at Costco.”
“you can avoid the in store experience if it isn't for you, and in fact get the stuff you want delivered to your door in a short period of time”
“pit laborers and consumers against each other rather than improving the system”
“It is not an uncommon occurance for someone to order a single thing, and that thing to be out of stock, but such a scenario requires dancing with the llm every time”
“it's cheaper and higher quality than most other options”
“Every one of them classified as an independent contractor by companies”
“the FULL invoice (very hard to locate!) show a mysterious service fee of $3-6.”
“when something looks good, I can have the ingredients to make it delivered within the hour”
“If you use instacart at all, something tells me you're already divorced from the concept of affordable groceries”
“now Instacart serves the same sector in a way that actually works robustly and profitably”
“the person doing the shopping frequently didn't know where something was”
“gives me Instacart for cheap, so I put those savings into the tip”
“some grocery prices differed by as much as 23 percent per item from one Instacart customer to the next”
“I can get food delivered for less than it costs to actually go to the mainstream grocery stores”
Counts come from 1,795,640 Hacker News comments, November 2025 to November 2026. How we count. Report a mistake.