Comcast Xfinity internet service
Ranked 8 of 12 internet service providers by recommenders
Some subscribers report few complaints beyond limited upload speed and say escalated problems got solved. Critics cite fees, outages, little competition and traffic interference.
Some subscribers report few complaints beyond limited upload speed and say escalated problems got solved. Critics cite fees, outages, little competition and traffic interference.
44 people gave an opinion
- recommend it
- 6
- criticize it
- 38
- approval share
- 14%
Recommended in 4 of 13 months
- November 2025: recommended
- December 2025: not recommended
- January 2026: recommended
- February 2026: not recommended
- March 2026: recommended
- April 2026: not recommended
- May 2026: not recommended
- June 2026: recommended
- July 2026: not recommended
- August 2026: not recommended
- September 2026: not recommended
- October 2026: not recommended
- November 2026: not recommended (month in progress)
Owned for 10 years
Median of the 3 owners who said how long they have had it.
Each square is one year.
Why it doesn’t carry the badge
- 6 people recommend itNeeds 10 or more, not met.
- 0.1 recommenders for every criticNeeds 2 to 1 or better, not met.
- Recommended in 4 of 13 monthsNeeds 4 or more, met.
The same three rules apply to every product, and the badge can’t be bought. How the badge works
What people say about it
The reasons people give, with the number of comments that give each one. Open a reason to read what they said.
What people warn about
Each mark is one comment
Charges fees for equipment and repairs
“Worst is Xfinity will do everything to blame it on you including charge you, the customer, for new cable lines and junction box.”
Comment from 23 Nov 2025 in “A monopoly ISP refuses to fix upstream infrastructure” “they tried to charge me to install a compatible modem that had zero requirements except flipping a switch”
Comment from 23 Nov 2025 in “A monopoly ISP refuses to fix upstream infrastructure” “the company tries to slap you with charges when you call to report a problem”
Comment from 23 Nov 2025 in “A monopoly ISP refuses to fix upstream infrastructure” Often the only provider available
“Xfinity is the only gigabit provider in this area. No competition. No alternatives. I can't leave.”
Comment from 23 Nov 2025 in “A monopoly ISP refuses to fix upstream infrastructure” “Xfinity has a massive market share and is often the only game in town or one of only two.”
Comment from 23 Nov 2025 in “A monopoly ISP refuses to fix upstream infrastructure” Frequent disconnects and outages
“I had this same daily connection disruption problem with Xfinity on the east coast”
Comment from 23 Nov 2025 in “A monopoly ISP refuses to fix upstream infrastructure” “Intermittent disconnects for a few minutes at a time, multiple times a day.”
Comment from 23 Nov 2025 in “A monopoly ISP refuses to fix upstream infrastructure” Intercepts or redirects web traffic
“They also block 3rd-party DNS in many cases, forcing you to use theirs so they can sell your activity more completely.”
Comment from 30 Jul 2026 in “'VPNs are lawful technical tools,' says EU Court in landmark copyright ruling” “does man in the middle attacks on HTTP connections and injects javascript code into webpages”
Comment from 30 Jul 2026 in “'VPNs are lawful technical tools,' says EU Court in landmark copyright ruling”
Other internet service providers people recommend
The four most recommended other internet service providers, with the same counts for each, so you can compare like for like. The tick on each bar marks the 2 to 1 line the badge needs.
| Product | Recommend | Criticize | Approval | Months | Owned | Badge |
|---|---|---|---|---|---|---|
| Starlink | 547 | 353 | 61% | 13 | 2 yrs12 owners | — |
| Comcast internet | 19 | 72 | 21% | 11 | 15 yrs4 owners | — |
| Google Fiber | 18 | 12 | 60% | 6 | — | — |
| Andrews & Arnold | 10 | 3 | 77% | 6 | — | Approved |
| Comcast Xfinity internet serviceThis page | 6 | 38 | 14% | 4 | 10 yrs3 owners | — |
What people said
40 of the 47 comments that mention it, newest first. Each links to the original comment.
“The annoying xfinity customer support bot”
“They no longer allow you set your own DNS servers "for better security".”
“it uses bandwidth you aren't paying for to carry this signal”
“Comcast sets up a secondary wifi network on their routers in your home”
“Xfinity's offering was far worse before they had competition”
“They also block 3rd-party DNS in many cases, forcing you to use theirs so they can sell your activity more completely.”
“does man in the middle attacks on HTTP connections and injects javascript code into webpages”
“Xfinity blocked this page as a "security threat."”
“I finally managed to get Xfinity giving me a /60”
“I've been having issues with Xfinity and have spent hours calling their support numbers”
“Totally confused as to why XFinity only gives me a /60”
“XFinitity gives me a /60 and honestly I feel unhappy about it.”
“XFinity formerly Comcast formerly a few other names have gone through similar growing pains.”
“the company with the worst customer support now”
“whenever my city has to vote on extending the Xfinity/Comcast monopoly”
“I was pleasantly surprised that day that I was able to get information to someone who could do something with it”
“Comcast / Xfinity in the U.S., for example:”
“I care a lot more about reliability.”
“had xfinity not been available starlink would be an easy choice”
“Courtesy of Xfinity and Charter overprovisioning most neighborhood's circuits”
“the Comcast Xfinity app is extremely bloated and runs into error after error on a poor connection”
“Sadly, this happened despite me specifically requesting the same address as always.”
“In my neighborhood, Xfinity goes out every time we lose power.”
“my ISP (Xfinity) won't give me a static prefix, so every now and again it changes.”
“The government wasted its time harassing Google when it should've been persecuting Comcast.”
“the company tries to slap you with charges when you call to report a problem”
“the ones with Comcast as the ISP are the least reliable”
“I really had no complaints about Xfinity service other than the limited outbound bandwidth.”
“Intermittent disconnects for a few minutes at a time, multiple times a day.”
“These companies continuing to offer service this unreliable and terrible”
“they kept trying a large set of dirty tricks, never just canceling the new things”
“It was reliable for 10 years and then all of a sudden it wasn't.”
“Xfinity has a massive market share and is often the only game in town or one of only two.”
“Worst is Xfinity will do everything to blame it on you including charge you, the customer, for new cable lines and junction box.”
“Xfinity sends me a support bill for the tech.”
“they tried to charge me to install a compatible modem that had zero requirements except flipping a switch”
“they just lied their way through it with no impunity”
“I had this same daily connection disruption problem with Xfinity on the east coast”
“all giant isps like xfinity are in the business of getting rid of expensive salaries and equipment”
“Xfinity is the only gigabit provider in this area. No competition. No alternatives. I can't leave.”
Counts come from 1,795,640 Hacker News comments, November 2025 to November 2026. How we count. Report a mistake.