Andrews & Arnold
Hacker ApprovedRanked 4 of 12 internet service providers by recommenders
Recommended for excellent customer service, good speeds and minimal censorship, with a £1.80 monthly VoIP option. Critics mention poor uptime and DNS configuration breaking calls.
Recommended for excellent customer service, good speeds and minimal censorship, with a £1.80 monthly VoIP option. Critics mention poor uptime and DNS configuration breaking calls.
13 people gave an opinion
- recommend it
- 10
- criticize it
- 3
- approval share
- 77%
Recommended in 6 of 13 months
- November 2025: recommended
- December 2025: not recommended
- January 2026: recommended
- February 2026: not recommended
- March 2026: not recommended
- April 2026: not recommended
- May 2026: not recommended
- June 2026: recommended
- July 2026: recommended
- August 2026: recommended
- September 2026: not recommended
- October 2026: not recommended
- November 2026: recommended (month in progress)
Why it carries the badge
- 10 people recommend itNeeds 10 or more, met.
- 3.3 recommenders for every criticNeeds 2 to 1 or better, met.
- Recommended in 6 of 13 monthsNeeds 4 or more, met.
The same three rules apply to every product, and the badge can’t be bought. How the badge works
What people say about it
The reasons people give, with the number of comments that give each one. Open a reason to read what they said.
Why people recommend it
Each mark is one comment
Exceptional customer service
“the first person who answered the phone understood your summary, trusted you, and would happily beat up OR on your behalf”
Comment from 23 Nov 2025 in “A monopoly ISP refuses to fix upstream infrastructure” “Not only do A&A offer good speeds, their customer service is exceptional.”
Comment from 25 Jan 2026 in “Doing gigabit Ethernet over my British phone wires” “I still use Andrews & Arnold. Absolutely fantastic service.”
Comment from 23 Nov 2025 in “A monopoly ISP refuses to fix upstream infrastructure” Highly recommended by users
“I recommend them to everyone I know, they're truly excellent.”
Comment from 23 Nov 2025 in “A monopoly ISP refuses to fix upstream infrastructure” “I couldn't speak more highly of it”
Comment from 23 Jan 2026 in “ADSL over Wet String” Gigabit and good speeds
“Andrews and Arnold offer gigabit, but I'm not surprised the author hasn't heard of them”
Comment from 24 Jan 2026 in “Doing gigabit Ethernet over my British phone wires” “Not only do A&A offer good speeds, their customer service is exceptional.”
Comment from 25 Jan 2026 in “Doing gigabit Ethernet over my British phone wires”
What people warn about
Each mark is one comment
Poor uptime
“uptime is crap -- there were two months of 70% uptime in the last year”
Comment from 1 Nov 2026 in “Landline phones will switch off across Britland in 100 days, no extensions” DNS errors breaking calls
“did actually break calls with badly configured DNS entries”
Comment from 21 Aug 2026 in “I accidentally logged phone calls to military bases”
Other internet service providers people recommend
The four most recommended other internet service providers, with the same counts for each, so you can compare like for like. The tick on each bar marks the 2 to 1 line the badge needs.
| Product | Recommend | Criticize | Approval | Months | Owned | Badge |
|---|---|---|---|---|---|---|
| Starlink | 547 | 353 | 61% | 13 | 2 yrs12 owners | — |
| Comcast internet | 19 | 72 | 21% | 11 | 15 yrs4 owners | — |
| Google Fiber | 18 | 12 | 60% | 6 | — | — |
| Andrews & ArnoldThis page | 10 | 3 | 77% | 6 | — | Approved |
| AOL | 9 | 9 | 50% | 8 | — | — |
What people said
12 of the 14 comments that mention it, newest first. Each links to the original comment.
“uptime is crap -- there were two months of 70% uptime in the last year”
“you can port it to Andrews & Arnold (a small ISP, based in Bracknell) as a £1.80 per month VOIP subscription”
“did actually break calls with badly configured DNS entries”
“I'm certain they won't censor you any more than required by law.”
“AA seems like such a cool company.”
“Not only do A&A offer good speeds, their customer service is exceptional.”
“Andrews and Arnold offer gigabit, but I'm not surprised the author hasn't heard of them”
“I couldn't speak more highly of it”
“I recommend them to everyone I know, they're truly excellent.”
“I still use Andrews & Arnold. Absolutely fantastic service.”
“the first person who answered the phone understood your summary, trusted you, and would happily beat up OR on your behalf”
“A&A is more expensive but much, much better”
Counts come from 1,795,640 Hacker News comments, November 2025 to November 2026. How we count. Report a mistake.