Salesforce
The most recommended of 4 CRM software
Widely used enterprise CRM with broad features, integrations and customization that large organizations rely on; critics say it is very expensive and often needs costly consultants.
Widely used enterprise CRM with broad features, integrations and customization that large organizations rely on; critics say it is very expensive and often needs costly consultants.
155 people gave an opinion
- recommend it
- 34
- criticize it
- 121
- approval share
- 22%
Recommended in 9 of 13 months
- November 2025: not recommended
- December 2025: recommended
- January 2026: recommended
- February 2026: recommended
- March 2026: recommended
- April 2026: recommended
- May 2026: recommended
- June 2026: not recommended
- July 2026: recommended
- August 2026: recommended
- September 2026: recommended
- October 2026: not recommended
- November 2026: not recommended (month in progress)
Why it doesn’t carry the badge
- 34 people recommend itNeeds 10 or more, met.
- 0.2 recommenders for every criticNeeds 2 to 1 or better, not met.
- Recommended in 9 of 13 monthsNeeds 4 or more, met.
The same three rules apply to every product, and the badge can’t be bought. How the badge works
What people say about it
The reasons people give, with the number of comments that give each one. Open a reason to read what they said.
Why people recommend it
Each mark is one comment
Broad features and integrations
“The established players such as Salesforce, ServiceNow, etc. have a mature product that justifies the 7-figure contract price”
Comment from 18 Feb 2026 in “Claude Sonnet 4.6 System Card” “Salesforce is more valuable than Apptio or your home grown CRM because it already has all the features any sales org needs”
Comment from 16 Mar 2026 in “Mod sources warn Palantir role at heart of government is threat to UK security” “one-platform-for-everything that drives modern businesses like Oracle and Salesforce”
Comment from 9 Sep 2026 in “Lotus Notes and the dangers of starting from scratch” - Comment from 31 Jul 2026 in “Curative ditched a $600k-a-year Salesforce contract after vibecoding a CRM”
Standard enterprise choice
“this is why servicenow and sales force are just killing it”
Comment from 24 Sep 2026 in “Opus 5.5 is good at explainer videos” “Nobody gets fired for choosing SAP, Salesforce etc.”
Comment from 4 Feb 2026 in “AI Is Killing B2B SaaS” “Salesforce, SAP, etc exist for a reason.”
Comment from 26 Feb 2026 in “Ed Zitron loses his mind annotating an AI doomer macro memo” Reliable, competently run service
“Salesforce is actually one of the better ones I've seen to deal with from a technical perspective.”
Comment from 16 Sep 2026 in “Salesforce Global Outage” “in my experience Salesforce SRE team is quite competent”
Comment from 16 Sep 2026 in “Salesforce Global Outage” “they've kept their platform online for 27 years so far”
Comment from 16 Sep 2026 in “Salesforce Global Outage” Customizable with many options
“SFDC is the only one of these kinds of systems that give you a lot of options on the backend and frontend side”
Comment from 20 Aug 2026 in “Extensible Software in the Age of LLMs” “Both are effectively enterprise ruby on rails where you can customize and integrate with anything”
Comment from 18 Apr 2026 in “Claude Design”
What people warn about
Each mark is one comment
High cost, enterprise prices
“Salesforce is very expensive”
Comment from 15 May 2026 in “'Millions' of pounds saved by replacing Palantir tech in refugee system” “This all builds systems that are vastly more expensive (to the tune of hundreds of thousands of dollars), slower, and much harder to fix.”
Comment from 4 Mar 2026 in “Nobody Gets Promoted for Simplicity” “Salesforce which was draining the heck out of our budget despite us not doing anything technically interesting with it”
Comment from 5 Feb 2026 in “AI Is Killing B2B SaaS” - Comment from 15 Jan 2026 in “Ask HN: Salesforce, SAP, or ServiceNow: Which Is Most Ripe for Disruption?”
- Comment from 23 May 2026 in “US tech firms share Dutch regulator officials' names with Senate”
Heavy customization and consulting needed
“awful implantation from a partner who pretends to understand your business need but delivers something that doesn't work”
Comment from 21 Dec 2025 in “Go ahead, self-host Postgres” “Every company that I've worked at has had to do significant additional development work on their instance of salesforce”
Comment from 22 Feb 2026 in “A16Z partner says that the theory that we'll vibe code everything is ' wrong'” “the business model is "it doesn't work, but you can pay folks exorbitant fees to 'customize' it for you"”
Comment from 16 Sep 2026 in “Salesforce Global Outage” Hard to use and dated
“I only used salesforce once (was “forced” to use it haha) and it was mind boggling how anyone would ever want to use it”
Comment from 22 Jan 2026 in “It looks like the status/need-triage label was removed” “Doing data engineering work with Salesforce data is an exercise on archeology, psychology and organizational politics.”
Comment from 16 Sep 2026 in “Salesforce Global Outage” Locked in by mandated use
“I know a lot of people who have (as an example) terrible setups with sales force that they have to use.”
Comment from 4 Feb 2026 in “A sane but bull case on Clawdbot / OpenClaw” “We must all continue to pay for Salesforce and support its workflows for now until the endless future”
Comment from 16 Mar 2026 in “Mod sources warn Palantir role at heart of government is threat to UK security”
Other CRM software people recommend
The three most recommended other CRM software, with the same counts for each, so you can compare like for like. The tick on each bar marks the 2 to 1 line the badge needs.
| Product | Recommend | Criticize | Approval | Months | Owned | Badge |
|---|---|---|---|---|---|---|
| SalesforceThis page | 34 | 121 | 22% | 9 | — | — |
| DenchClaw | 10 | 9 | 53% | 1 | — | — |
| HubSpot | 9 | 16 | 36% | 6 | — | — |
| Twenty CRM | 6 | 8 | 43% | 6 | — | — |
What people said
40 of the 176 comments that mention it, newest first. Each links to the original comment.
“this is why servicenow and sales force are just killing it”
“working (and earning) software always trumps correctness etc, in practice.”
“Salesforce is actually one of the better ones I've seen to deal with from a technical perspective.”
“they've kept their platform online for 27 years so far”
“Those just, obviously, can't do almost any of the forty million serious things that Salesforce does, and real businesses do need.”
“But if you’re having trouble with the standard rest or bulk apis, that’s 100% on you.”
“the business model is "it doesn't work, but you can pay folks exorbitant fees to 'customize' it for you"”
“Doing data engineering work with Salesforce data is an exercise on archeology, psychology and organizational politics.”
“in my experience Salesforce SRE team is quite competent”
“If you use salesforce you know what all of that stuff means. Just click on one, it's not rocket surgery.”
“one-platform-for-everything that drives modern businesses like Oracle and Salesforce”
“SFDC is the only one of these kinds of systems that give you a lot of options on the backend and frontend side”
“Salesforce is basically the biggest "Smalltalk" deployment out there”
“Salesforce works well for a reason with all it's integrations, security, features”
“Microsoft, Oracle, Salesforce licenses are a tax compared to what is spent on consultants and integrators”
“Salesforce is very expensive”
“I owned Salesforce setup with 4 engineers and 500+ licenses.”
“Both are effectively enterprise ruby on rails where you can customize and integrate with anything”
“I have to use very heavy websites on a daily basis (like Salesforce)”
“We must all continue to pay for Salesforce and support its workflows for now until the endless future”
“Salesforce is more valuable than Apptio or your home grown CRM because it already has all the features any sales org needs”
“Seems like overkill for a one person startup, but seems decent for a larger company”
“There are exceedingly few reasons a $100m SaaS company shouldn't just be running on SFDC.”
“This all builds systems that are vastly more expensive (to the tune of hundreds of thousands of dollars), slower, and much harder to fix.”
“Salesforce, SAP, etc exist for a reason.”
“Salesforce has had your client list, the amount the deal is worth, the status of the deal”
“Every company that I've worked at has had to do significant additional development work on their instance of salesforce”
“The established players such as Salesforce, ServiceNow, etc. have a mature product that justifies the 7-figure contract price”
“Salesforce which was draining the heck out of our budget despite us not doing anything technically interesting with it”
“people should admire these companies for the machines / ecosystem they built”
“Nobody gets fired for choosing SAP, Salesforce etc.”
“it was really great .. allowing us to deliver new functionality without the usual IT procurement bureaucracy”
“I know a lot of people who have (as an example) terrible setups with sales force that they have to use.”
“For those of us who've used microsoft teams, jira, servicenow, salesforce”
“I only used salesforce once (was “forced” to use it haha) and it was mind boggling how anyone would ever want to use it”
“start feeling like calcified systems that the end users start hating”
“most small-to-medium businesses are using maybe 10% of its functionality but still paying enterprise prices”
“it's actually kind of amazing, because a lot of people who earn six figures programming Salesforce came to it from a non-traditional software engineering background”
“awful implantation from a partner who pretends to understand your business need but delivers something that doesn't work”
“It is obviously not a database; there is an application around it.”
Counts come from 1,795,640 Hacker News comments, November 2025 to November 2026. How we count. Report a mistake.