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Salesforce

The most recommended of 4 CRM software

Widely used enterprise CRM with broad features, integrations and customization that large organizations rely on; critics say it is very expensive and often needs costly consultants.

Widely used enterprise CRM with broad features, integrations and customization that large organizations rely on; critics say it is very expensive and often needs costly consultants.

155 people gave an opinion

recommend it
34
criticize it
121
approval share
22%
Each figure is 2 people. RecommendsCriticizes

Recommended in 9 of 13 months

  1. November 2025: not recommended
  2. December 2025: recommended
  3. January 2026: recommended
  4. February 2026: recommended
  5. March 2026: recommended
  6. April 2026: recommended
  7. May 2026: recommended
  8. June 2026: not recommended
  9. July 2026: recommended
  10. August 2026: recommended
  11. September 2026: recommended
  12. October 2026: not recommended
  13. November 2026: not recommended (month in progress)

Why it doesn’t carry the badge

  • 34 people recommend itNeeds 10 or more, met.
  • 0.2 recommenders for every criticNeeds 2 to 1 or better, not met.
  • Recommended in 9 of 13 monthsNeeds 4 or more, met.

The same three rules apply to every product, and the badge can’t be bought. How the badge works

What people say about it

The reasons people give, with the number of comments that give each one. Open a reason to read what they said.

Why people recommend it

Each mark is one comment

  • Broad features and integrations

    “The established players such as Salesforce, ServiceNow, etc. have a mature product that justifies the 7-figure contract price”

    Comment from 18 Feb 2026 in “Claude Sonnet 4.6 System Card”

    “Salesforce is more valuable than Apptio or your home grown CRM because it already has all the features any sales org needs”

    Comment from 16 Mar 2026 in “Mod sources warn Palantir role at heart of government is threat to UK security”

    “one-platform-for-everything that drives modern businesses like Oracle and Salesforce”

    Comment from 9 Sep 2026 in “Lotus Notes and the dangers of starting from scratch”
  • Standard enterprise choice

    “this is why servicenow and sales force are just killing it”

    Comment from 24 Sep 2026 in “Opus 5.5 is good at explainer videos”

    “Nobody gets fired for choosing SAP, Salesforce etc.”

    Comment from 4 Feb 2026 in “AI Is Killing B2B SaaS”

    “Salesforce, SAP, etc exist for a reason.”

    Comment from 26 Feb 2026 in “Ed Zitron loses his mind annotating an AI doomer macro memo”
  • Reliable, competently run service

    “Salesforce is actually one of the better ones I've seen to deal with from a technical perspective.”

    Comment from 16 Sep 2026 in “Salesforce Global Outage”

    “in my experience Salesforce SRE team is quite competent”

    Comment from 16 Sep 2026 in “Salesforce Global Outage”

    “they've kept their platform online for 27 years so far”

    Comment from 16 Sep 2026 in “Salesforce Global Outage”
  • Customizable with many options

    “SFDC is the only one of these kinds of systems that give you a lot of options on the backend and frontend side”

    Comment from 20 Aug 2026 in “Extensible Software in the Age of LLMs”

    “Both are effectively enterprise ruby on rails where you can customize and integrate with anything”

    Comment from 18 Apr 2026 in “Claude Design”

What people warn about

Each mark is one comment

  • High cost, enterprise prices

    “Salesforce is very expensive”

    Comment from 15 May 2026 in “'Millions' of pounds saved by replacing Palantir tech in refugee system”

    “This all builds systems that are vastly more expensive (to the tune of hundreds of thousands of dollars), slower, and much harder to fix.”

    Comment from 4 Mar 2026 in “Nobody Gets Promoted for Simplicity”

    “Salesforce which was draining the heck out of our budget despite us not doing anything technically interesting with it”

    Comment from 5 Feb 2026 in “AI Is Killing B2B SaaS”
  • Heavy customization and consulting needed

    “awful implantation from a partner who pretends to understand your business need but delivers something that doesn't work”

    Comment from 21 Dec 2025 in “Go ahead, self-host Postgres”

    “Every company that I've worked at has had to do significant additional development work on their instance of salesforce”

    Comment from 22 Feb 2026 in “A16Z partner says that the theory that we'll vibe code everything is ' wrong'”

    “the business model is "it doesn't work, but you can pay folks exorbitant fees to 'customize' it for you"”

    Comment from 16 Sep 2026 in “Salesforce Global Outage”
  • Hard to use and dated

    “I only used salesforce once (was “forced” to use it haha) and it was mind boggling how anyone would ever want to use it”

    Comment from 22 Jan 2026 in “It looks like the status/need-triage label was removed”

    “Doing data engineering work with Salesforce data is an exercise on archeology, psychology and organizational politics.”

    Comment from 16 Sep 2026 in “Salesforce Global Outage”
  • Locked in by mandated use

    “I know a lot of people who have (as an example) terrible setups with sales force that they have to use.”

    Comment from 4 Feb 2026 in “A sane but bull case on Clawdbot / OpenClaw”

    “We must all continue to pay for Salesforce and support its workflows for now until the endless future”

    Comment from 16 Mar 2026 in “Mod sources warn Palantir role at heart of government is threat to UK security”

Other CRM software people recommend

The three most recommended other CRM software, with the same counts for each, so you can compare like for like. The tick on each bar marks the 2 to 1 line the badge needs.

Salesforce compared with 3 alternatives
ProductRecommendCriticizeApprovalMonthsOwnedBadge
SalesforceThis page3412122%9——
DenchClaw10953%1——
HubSpot91636%6——
Twenty CRM6843%6——
See all 4 CRM software, ranked

What people said

40 of the 176 comments that mention it, newest first. Each links to the original comment.

“this is why servicenow and sales force are just killing it”

RecommendsComment from 24 Sep 2026 in “Opus 5.5 is good at explainer videos”

“working (and earning) software always trumps correctness etc, in practice.”

MixedComment from 17 Sep 2026 in “Salesforce Global Outage”

“Salesforce is actually one of the better ones I've seen to deal with from a technical perspective.”

MixedComment from 16 Sep 2026 in “Salesforce Global Outage”

“they've kept their platform online for 27 years so far”

RecommendsComment from 16 Sep 2026 in “Salesforce Global Outage”

“Those just, obviously, can't do almost any of the forty million serious things that Salesforce does, and real businesses do need.”

RecommendsComment from 16 Sep 2026 in “Salesforce Global Outage”

“But if you’re having trouble with the standard rest or bulk apis, that’s 100% on you.”

RecommendsComment from 16 Sep 2026 in “Salesforce Global Outage”

“the business model is "it doesn't work, but you can pay folks exorbitant fees to 'customize' it for you"”

CriticizesComment from 16 Sep 2026 in “Salesforce Global Outage”

“Doing data engineering work with Salesforce data is an exercise on archeology, psychology and organizational politics.”

CriticizesComment from 16 Sep 2026 in “Salesforce Global Outage”

“in my experience Salesforce SRE team is quite competent”

RecommendsComment from 16 Sep 2026 in “Salesforce Global Outage”

“If you use salesforce you know what all of that stuff means. Just click on one, it's not rocket surgery.”

RecommendsComment from 16 Sep 2026 in “Salesforce Global Outage”

“one-platform-for-everything that drives modern businesses like Oracle and Salesforce”

MixedComment from 9 Sep 2026 in “Lotus Notes and the dangers of starting from scratch”

“SFDC is the only one of these kinds of systems that give you a lot of options on the backend and frontend side”

RecommendsComment from 20 Aug 2026 in “Extensible Software in the Age of LLMs”

“Salesforce is basically the biggest "Smalltalk" deployment out there”

MixedComment from 20 Aug 2026 in “Extensible Software in the Age of LLMs”

“Salesforce works well for a reason with all it's integrations, security, features”

RecommendsComment from 31 Jul 2026 in “Curative ditched a $600k-a-year Salesforce contract after vibecoding a CRM”

“Microsoft, Oracle, Salesforce licenses are a tax compared to what is spent on consultants and integrators”

CriticizesComment from 23 May 2026 in “US tech firms share Dutch regulator officials' names with Senate”

“Salesforce is very expensive”

MixedComment from 15 May 2026 in “'Millions' of pounds saved by replacing Palantir tech in refugee system”

“I owned Salesforce setup with 4 engineers and 500+ licenses.”

MixedComment from 15 May 2026 in “'Millions' of pounds saved by replacing Palantir tech in refugee system”

“Both are effectively enterprise ruby on rails where you can customize and integrate with anything”

MixedComment from 18 Apr 2026 in “Claude Design”

“I have to use very heavy websites on a daily basis (like Salesforce)”

MixedComment from 10 Apr 2026 in “ChatGPT Pro now starts at $100/month”

“We must all continue to pay for Salesforce and support its workflows for now until the endless future”

CriticizesComment from 16 Mar 2026 in “Mod sources warn Palantir role at heart of government is threat to UK security”

“Salesforce is more valuable than Apptio or your home grown CRM because it already has all the features any sales org needs”

RecommendsComment from 16 Mar 2026 in “Mod sources warn Palantir role at heart of government is threat to UK security”

“Seems like overkill for a one person startup, but seems decent for a larger company”

MixedComment from 15 Mar 2026 in “Marketing for Founders”

“There are exceedingly few reasons a $100m SaaS company shouldn't just be running on SFDC.”

RecommendsComment from 15 Mar 2026 in “Marketing for Founders”

“This all builds systems that are vastly more expensive (to the tune of hundreds of thousands of dollars), slower, and much harder to fix.”

CriticizesComment from 4 Mar 2026 in “Nobody Gets Promoted for Simplicity”

“Salesforce, SAP, etc exist for a reason.”

RecommendsComment from 26 Feb 2026 in “Ed Zitron loses his mind annotating an AI doomer macro memo”

“Salesforce has had your client list, the amount the deal is worth, the status of the deal”

MixedComment from 22 Feb 2026 in “So Claude's stealing our business secrets, right?”

“Every company that I've worked at has had to do significant additional development work on their instance of salesforce”

CriticizesComment from 22 Feb 2026 in “A16Z partner says that the theory that we'll vibe code everything is ' wrong'”

“The established players such as Salesforce, ServiceNow, etc. have a mature product that justifies the 7-figure contract price”

RecommendsComment from 18 Feb 2026 in “Claude Sonnet 4.6 System Card”

“Salesforce which was draining the heck out of our budget despite us not doing anything technically interesting with it”

CriticizesComment from 5 Feb 2026 in “AI Is Killing B2B SaaS”

“people should admire these companies for the machines / ecosystem they built”

RecommendsComment from 4 Feb 2026 in “AI Is Killing B2B SaaS”

“Nobody gets fired for choosing SAP, Salesforce etc.”

RecommendsComment from 4 Feb 2026 in “AI Is Killing B2B SaaS”

“it was really great .. allowing us to deliver new functionality without the usual IT procurement bureaucracy”

MixedComment from 4 Feb 2026 in “AI Is Killing B2B SaaS”

“I know a lot of people who have (as an example) terrible setups with sales force that they have to use.”

CriticizesComment from 4 Feb 2026 in “A sane but bull case on Clawdbot / OpenClaw”

“For those of us who've used microsoft teams, jira, servicenow, salesforce”

MixedComment from 30 Jan 2026 in “Netflix Animation Studios Joins the Blender Development Fund as Corporate Patron”

“I only used salesforce once (was “forced” to use it haha) and it was mind boggling how anyone would ever want to use it”

CriticizesComment from 22 Jan 2026 in “It looks like the status/need-triage label was removed”

“start feeling like calcified systems that the end users start hating”

MixedComment from 17 Jan 2026 in “IKEA for Software”

“most small-to-medium businesses are using maybe 10% of its functionality but still paying enterprise prices”

CriticizesComment from 15 Jan 2026 in “Ask HN: Salesforce, SAP, or ServiceNow: Which Is Most Ripe for Disruption?”

“it's actually kind of amazing, because a lot of people who earn six figures programming Salesforce came to it from a non-traditional software engineering background”

MixedComment from 6 Jan 2026 in “Opus 4.5 is going to change everything”

“awful implantation from a partner who pretends to understand your business need but delivers something that doesn't work”

CriticizesComment from 21 Dec 2025 in “Go ahead, self-host Postgres”

“It is obviously not a database; there is an application around it.”

RecommendsComment from 3 Dec 2025 in “OpenAI declares 'code red' as Google catches up in AI race”

Counts come from 1,795,640 Hacker News comments, November 2025 to November 2026. How we count. Report a mistake.