# Salesforce 34 Hacker News commenters recommended Salesforce and 121 criticized it, November 2025 to November 2026. It was recommended in 9 of 13 months. **Verdict:** Widely used enterprise CRM with broad features, integrations and customization that large organizations rely on; critics say it is very expensive and often needs costly consultants. ## Why people recommend it - Broad features and integrations (4 comments): "The established players such as Salesforce, ServiceNow, etc. have a mature product that justifies the 7-figure contract price" ([source](https://news.ycombinator.com/item?id=47061364)) "Salesforce is more valuable than Apptio or your home grown CRM because it already has all the features any sales org needs" ([source](https://news.ycombinator.com/item?id=47399545)) "one-platform-for-everything that drives modern businesses like Oracle and Salesforce" ([source](https://news.ycombinator.com/item?id=49626244)) - Standard enterprise choice (3 comments): "this is why servicenow and sales force are just killing it" ([source](https://news.ycombinator.com/item?id=49837043)) "Nobody gets fired for choosing SAP, Salesforce etc." ([source](https://news.ycombinator.com/item?id=46893048)) "Salesforce, SAP, etc exist for a reason." ([source](https://news.ycombinator.com/item?id=47165700)) - Reliable, competently run service (3 comments): "Salesforce is actually one of the better ones I've seen to deal with from a technical perspective." ([source](https://news.ycombinator.com/item?id=49733005)) "in my experience Salesforce SRE team is quite competent" ([source](https://news.ycombinator.com/item?id=49726985)) "they've kept their platform online for 27 years so far" ([source](https://news.ycombinator.com/item?id=49732955)) - Customizable with many options (2 comments): "SFDC is the only one of these kinds of systems that give you a lot of options on the backend and frontend side" ([source](https://news.ycombinator.com/item?id=49381199)) "Both are effectively enterprise ruby on rails where you can customize and integrate with anything" ([source](https://news.ycombinator.com/item?id=47813677)) ## What people warn about - High cost, enterprise prices (5 comments): "Salesforce is very expensive" ([source](https://news.ycombinator.com/item?id=48146070)) "This all builds systems that are vastly more expensive (to the tune of hundreds of thousands of dollars), slower, and much harder to fix." ([source](https://news.ycombinator.com/item?id=47250055)) "Salesforce which was draining the heck out of our budget despite us not doing anything technically interesting with it" ([source](https://news.ycombinator.com/item?id=46897748)) - Heavy customization and consulting needed (3 comments): "awful implantation from a partner who pretends to understand your business need but delivers something that doesn't work" ([source](https://news.ycombinator.com/item?id=46345713)) "Every company that I've worked at has had to do significant additional development work on their instance of salesforce" ([source](https://news.ycombinator.com/item?id=47109037)) "the business model is "it doesn't work, but you can pay folks exorbitant fees to 'customize' it for you"" ([source](https://news.ycombinator.com/item?id=49727654)) - Hard to use and dated (2 comments): "I only used salesforce once (was “forced” to use it haha) and it was mind boggling how anyone would ever want to use it" ([source](https://news.ycombinator.com/item?id=46722923)) "Doing data engineering work with Salesforce data is an exercise on archeology, psychology and organizational politics." ([source](https://news.ycombinator.com/item?id=49727351)) - Locked in by mandated use (2 comments): "I know a lot of people who have (as an example) terrible setups with sales force that they have to use." ([source](https://news.ycombinator.com/item?id=46889041)) "We must all continue to pay for Salesforce and support its workflows for now until the endless future" ([source](https://news.ycombinator.com/item?id=47402293)) ## Alternatives hackers recommend - [DenchClaw](https://hackerapproved.com/p/denchclaw.md): 10 recommend - [HubSpot](https://hackerapproved.com/p/hubspot.md): 9 recommend - [Twenty CRM](https://hackerapproved.com/p/twenty-crm.md): 6 recommend ## Where to get it - [Visit the official site](https://www.salesforce.com/?bc=OTH) ## Cite as Hacker Approved, "Salesforce", https://hackerapproved.com/p/salesforce/ (counts from 1,795,640 Hacker News comments, November 2025 to November 2026).