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Booking.com

People recommend it for its wide catalogue of hotels and frequent deals, and for saving them from re-entering their details. Critics report cancellations and payment problems, especially where hotels take payment on arrival.

Summarized from 67 comments.

People recommend it for its wide catalogue of hotels and frequent deals, and for saving them from re-entering their details. Critics report cancellations and payment problems, especially where hotels take payment on arrival.

recommend
16
criticize
46
months recommended
6 of 13

Why people love it

What people warn about

  • Cancellations and lost reservations · 4

    By burned, I mean not getting the room I paid for.

    Nov 2025 · comment

    About an hour before I checked in I got a message from Booking.com saying my reservation had been canceled.

    Nov 2025 · comment

    booking.com made a mistake in applying the wrong policy, and is trying to cover up for it

    Nov 2025 · comment
  • Pay-at-hotel card failures · 4

    Booking.com is predominantly "pay at the hotel" across most of India, which means it's a dice roll as to whether they'll accept card.

    Aug 2026 · comment

    The host didn't allow prepayment, and when the payment time arrived, they cancelled saying there is a problem with the credit card.

    Oct 2026 · comment

    when you pay on booking.com, they don't charge your card. Instead, they send all your information (including CVV) along to the hotel

    Jun 2026 · comment
  • Prices differ between search and listing · 2

    the prices shown in search results list are frequently significantly different from those in a single result

    Jun 2026 · comment

    Prices on Booking are uniform everywhere from Australia, through Thailand, to Europe.

    Apr 2026 · comment
  • Fake urgency popups and slow loading · 2

    The guy who added the Booking.com fake flashing warnings that this room is being viewed by N people right now

    Aug 2026 · comment

    Booking.com took 40 seconds to load with all its weird JavaScript, popups, and blocks.

    Nov 2025 · comment

Every quote

The 40 most detailed of 67 comments. Each links to the original.

  1. Booking.com is predominantly "pay at the hotel" across most of India, which means it's a dice roll as to whether they'll accept card.

    Mixed · Aug 2026 · in “India built the biggest digital payments miracle: Now comes the bill”

  2. if it could integrate with all hotels, activities, mapping tools, flight system, etc could be hugely powerful

    Mixed · Mar 2026 · in “Are LLMs not getting better?”

  3. Meanwhile, for Bookingdotcom, I enter my data once

    Recommends · Nov 2025 · in “Booking.com cancels $4K hotel reservation, offers same rooms again for $17K”

  4. By burned, I mean not getting the room I paid for.

    Mixed · Nov 2025 · in “Booking.com cancels $4K hotel reservation, offers same rooms again for $17K”

  5. in Europe booking.com seems to have better deals

    Recommends · Sep 2026 · in “Mistral raises €3B”

  6. This makes it more likely I'll use booking.com.

    Recommends · Nov 2025 · in “Booking.com cancels $4K hotel reservation, offers same rooms again for $17K”

  7. Lately, however, I am using booking.com more.

    Recommends · Oct 2026 · in “Airbnb bans making guests do dishes and take out the trash”

  8. has a much wider catalogue including hotels.

    Recommends · Jun 2026 · in “The Customer Who Almost Killed Slack, Stripe, and Airbnb”

  9. when you pay on booking.com, they don't charge your card. Instead, they send all your information (including CVV) along to the hotel

    Criticizes · Jun 2026 · in “One Million Passports Leaked Online”

  10. The host didn't allow prepayment, and when the payment time arrived, they cancelled saying there is a problem with the credit card.

    Criticizes · Oct 2026 · in “Airbnb bans making guests do dishes and take out the trash”

  11. The guy who added the Booking.com fake flashing warnings that this room is being viewed by N people right now

    Criticizes · Aug 2026 · in “The Hugging Face incident and the road ahead”

  12. the prices shown in search results list are frequently significantly different from those in a single result

    Criticizes · Jun 2026 · in “HackerRank open sourced its ATS. My resume scored 90/100. Oh wait 74. No – 88”

  13. About an hour before I checked in I got a message from Booking.com saying my reservation had been canceled.

    Criticizes · Nov 2025 · in “Booking.com cancels $4K hotel reservation, offers same rooms again for $17K”

  14. booking.com made a mistake in applying the wrong policy, and is trying to cover up for it

    Criticizes · Nov 2025 · in “Booking.com cancels $4K hotel reservation, offers same rooms again for $17K”

  15. booking.com decided it doesn't want to accept my money because I'm a fraud, apparently

    Criticizes · Jan 2026 · in “All my Deutschlandtickets gone: Fraud at an industrial scale [video]”

  16. Booking.com took 40 seconds to load with all its weird JavaScript, popups, and blocks.

    Criticizes · Nov 2025 · in “Bring bathroom doors back to hotels”

  17. Prices on Booking are uniform everywhere from Australia, through Thailand, to Europe.

    Criticizes · Apr 2026 · in “They Went Abroad to Save Money. Moving Back Seems Unaffordable”

  18. They're terrible, but according to the article the hotel requested the cancellation

    Criticizes · Nov 2025 · in “Booking.com cancels $4K hotel reservation, offers same rooms again for $17K”

  19. The only reason to choose it is because it has some great venue that Booking is missing, but it's very rare.

    Mixed · Sep 2026 · in “Making Startups Powerful”

  20. tight integration between ChatGPT and something like booking.com, AirBNB, GetYourGuide

    Mixed · Nov 2025 · in “Leak confirms OpenAI is preparing ads on ChatGPT for public roll out”

  21. Booking at least lets you search for hotels that have bathtubs in any rooms at all.

    Mixed · Nov 2025 · in “Bring bathroom doors back to hotels”

  22. the calculated risk/impact to users would have been very small

    Mixed · Sep 2026 · in “Fake 10 Downing Street listing exposes 'unfit' Booking.com, says consumer group”

  23. for the vast majority of interactions they reduce friction

    Recommends · Nov 2025 · in “Booking.com cancels $4K hotel reservation, offers same rooms again for $17K”

  24. I didn’t have to worry about doing chores for the hosts.

    Recommends · Oct 2026 · in “Airbnb bans making guests do dishes and take out the trash”

  25. The policies of Booking.com led to this mess

    Mixed · Nov 2025 · in “Booking.com cancels $4K hotel reservation, offers same rooms again for $17K”

  26. There is usually no sense to book directly.

    Recommends · Nov 2025 · in “Booking.com cancels $4K hotel reservation, offers same rooms again for $17K”

  27. I've never had a cancellation.

    Recommends · Nov 2025 · in “Booking.com cancels $4K hotel reservation, offers same rooms again for $17K”

  28. This is fundamentally the risk of being a broker: You think you will have X available for $Y, sell it, only to discover that X will cost you $Y + Z.

    Criticizes · Nov 2025 · in “Booking.com cancels $4K hotel reservation, offers same rooms again for $17K”

  29. paying for free cancellation meant paying Booking.com to pay on her behalf rather than directly paying the hotel

    Criticizes · Nov 2025 · in “Booking.com cancels $4K hotel reservation, offers same rooms again for $17K”

  30. The experience is abysmal, and yesterday highlighted it perfectly: Booking's mobile app was completely down

    Criticizes · Jan 2026 · in “Software Craftsmanship Is Dead”

  31. Booking.com will fuck you over and have all sorts of fine print to cover themselves.

    Criticizes · Nov 2025 · in “Booking.com cancels $4K hotel reservation, offers same rooms again for $17K”

  32. It operates as a monopoly and 10,000 hotels have sued it for anti-trust in Europe.

    Criticizes · Aug 2026 · in “Trade (and Tariffs)”

  33. Booking.com kept a clearly fraudulent listing fully online for at least two days

    Criticizes · Sep 2026 · in “GitHub has not removed malicious imitation software after 3 weeks”

  34. sites like booking.com can charge hotels a commission of up to 25% per booking

    Criticizes · Jul 2026 · in “Show HN: I mapped every US golf course – 16k+ courses, free, no signup”

  35. I was paying 15-20% commission to Airbnb and Booking.com on every booking.

    Criticizes · Apr 2026 · in “Show HN I made my vacation rental bookable by AI agents–no Airbnb, 0% commission”

  36. To assume that is their standard policy would probably be a bit naive.

    Criticizes · Nov 2025 · in “Booking.com cancels $4K hotel reservation, offers same rooms again for $17K”

  37. Yes, I have no remorse short-circuiting Booking when they overdo it.

    Criticizes · Nov 2025 · in “Booking.com cancels $4K hotel reservation, offers same rooms again for $17K”

  38. Knowing that booking.com will do this means I'll never now use them

    Criticizes · Nov 2025 · in “Booking.com cancels $4K hotel reservation, offers same rooms again for $17K”

  39. Booking.com and Airbnb are there to take your profit margins away

    Criticizes · Feb 2026 · in “The Only Moat Left Is Money”

  40. they did not give a crap and then stopped responding to my emails

    Criticizes · Nov 2025 · in “Booking.com cancels $4K hotel reservation, offers same rooms again for $17K”

Counts from 1,795,640 Hacker News comments, Nov 2025 to Nov 2026. How we count · Report a mistake