AWS Support
Cloud support plan in Hosting & cloud
Recommended for fast human help during production outages, mainly on paid tiers. Caveat: basic responses are often slow and generic, and the cost is hard to justify.
Recommended for fast human help during production outages, mainly on paid tiers. Caveat: basic responses are often slow and generic, and the cost is hard to justify.
32 people gave an opinion
- recommend it
- 16
- criticize it
- 16
- approval share
- 50%
Recommended in 7 of 13 months
- November 2025: recommended
- December 2025: recommended
- January 2026: recommended
- February 2026: recommended
- March 2026: recommended
- April 2026: not recommended
- May 2026: recommended
- June 2026: not recommended
- July 2026: not recommended
- August 2026: not recommended
- September 2026: recommended
- October 2026: not recommended
- November 2026: not recommended (month in progress)
Why it doesn’t carry the badge
- 16 people recommend itNeeds 10 or more, met.
- 1 recommender for every criticNeeds 2 to 1 or better, not met.
- Recommended in 7 of 13 monthsNeeds 4 or more, met.
The same three rules apply to every product, and the badge can’t be bought. How the badge works
What people say about it
The reasons people give, with the number of comments that give each one. Open a reason to read what they said.
Why people recommend it
Each mark is one comment
Decent compared to other cloud vendors
“their approach to support is genuinely quite good, especially for the "Cheaper" end of offerings compared to competitors”
Comment from 8 Dec 2025 in “The fuck off contact page” “It's annoying that they actually solve my problems because it would be so easy to hate them as the 900 lb gorilla.”
Comment from 8 Dec 2025 in “The fuck off contact page” “AWS support is pretty decent compared to other vendors”
Comment from 10 May 2026 in “I returned to AWS, and was reminded why I left” - Comment from 8 Dec 2025 in “The fuck off contact page”
Reaches a human, often resolves quickly
“I always reached a human. Issues weren't always resolved as quickly as I'd like but response times were short.”
Comment from 31 Jan 2026 in “Google Cloud suspended my account for 2 years, only automated replies” “I always got human response after 24-48hours or after one round of messages”
Comment from 1 Feb 2026 in “Google Cloud suspended my account for 2 years, only automated replies” “I'd get a response (and often, a resolution) the same day.”
Comment from 16 Sep 2026 in “Day 13. Three production applications on AWS down” Strong on higher-tier paid plans
“If you're going to be deploying a production-grade application to AWS, are you paying for business support? That's where I'd start.”
Comment from 15 Sep 2026 in “Day 13. Three production applications on AWS down” “If you pay for the highest level of support you will get extremely good support.”
Comment from 14 Nov 2025 in “A race condition in Aurora RDS” “Premium support is extremely valuable when your production services are down”
Comment from 20 Feb 2026 in “Almost Every infrastructure decision I endorse or regret after 4 years” Good response quality
“at least the quality of response was typically pretty good”
Comment from 10 May 2026 in “I returned to AWS, and was reminded why I left” “They were incredibly efficient and supportive.”
Comment from 20 Mar 2026 in “Ask HN: AWS account restricted 18h despite remediation (Case 177385077300217)”
What people warn about
Each mark is one comment
Costly premium plans, questionable value
“you had to pay something like $400/mo extra for legit, timely human support from AWS”
Comment from 1 Feb 2026 in “Google Cloud suspended my account for 2 years, only automated replies” “Hard no. Had to pay I think 100$ for premium support to find that out.”
Comment from 19 Nov 2025 in “A $1k AWS mistake” “replaced by a support plan for which you pay more then double”
Comment from 17 Dec 2025 in “Any Issue on AWS?” - Comment from 20 Feb 2026 in “Almost Every infrastructure decision I endorse or regret after 4 years”
- Comment from 6 Oct 2026 on Hacker News
Quality uneven, hit or miss
“it used to be stellar on its own, now it's only good when you compare it to other vendors.”
Comment from 10 May 2026 in “I returned to AWS, and was reminded why I left” “My experience with AWS support has been generally disappointing.”
Comment from 19 Aug 2026 in “A joke domain purchase turned in geopolitical warfare” “AWS support (even Enterprise support) was always hit and miss.”
Comment from 21 Apr 2026 in “Ask HN: Has AWS Support fallen off?” - Comment from 13 Mar 2026 in “Bucketsquatting Is (Finally) Dead”
Generic, scripted or AI-written replies
“They are often terrible. They have no backend systems access and just run through the AWS equivalent of "reboot it"”
Comment from 1 Feb 2026 in “Google Cloud suspended my account for 2 years, only automated replies” “obviously ai generated and non-applicable advice”
Comment from 17 Jul 2026 in “The LLM Critics Are Right. I Use LLMs Anyway” “Even AWS support is barfing out LLM responses.”
Comment from 20 Mar 2026 in “OpenAI Has New Focus (On the IPO)” Slow responses, often a day
“I always reached a human. Issues weren't always resolved as quickly as I'd like but response times were short.”
Comment from 31 Jan 2026 in “Google Cloud suspended my account for 2 years, only automated replies” “I hate having to wait 12 to 24 hours for an answer from AWS support”
Comment from 25 May 2026 in “Amazon Web Services – Four Years and Out”
What people said
34 of the 35 comments that mention it, newest first. Each links to the original comment.
“that simply wasn't worth the money”
“I'd get a response (and often, a resolution) the same day.”
“If you're going to be deploying a production-grade application to AWS, are you paying for business support? That's where I'd start.”
“My experience with AWS support has been generally disappointing.”
“obviously ai generated and non-applicable advice”
“I hate having to wait 12 to 24 hours for an answer from AWS support”
“it used to be stellar on its own, now it's only good when you compare it to other vendors.”
“AWS support is pretty decent compared to other vendors”
“at least the quality of response was typically pretty good”
“Also Premium Support is a good resource.”
“AWS support (even Enterprise support) was always hit and miss.”
“Even AWS support is barfing out LLM responses.”
“They were incredibly efficient and supportive.”
“AWS support seems to be struggling.”
“theyve been gutted since bezos left”
“start smack talking their platform and criticising its often needlessly complex and sometimes incoherent design”
“Premium support is extremely valuable when your production services are down”
“They won't help me use the platform, but they will still address issues with the platform.”
“having a rep involved made it so much smoother”
“The regret was about the cost of the premium support”
“They are often terrible. They have no backend systems access and just run through the AWS equivalent of "reboot it"”
“I always got human response after 24-48hours or after one round of messages”
“you had to pay something like $400/mo extra for legit, timely human support from AWS”
“I've been quite satisfied with it.”
“I always reached a human. Issues weren't always resolved as quickly as I'd like but response times were short.”
“with no money back if you cancel support even the month after”
“replaced by a support plan for which you pay more then double”
“their approach to support is genuinely quite good, especially for the "Cheaper" end of offerings compared to competitors”
“It's annoying that they actually solve my problems because it would be so easy to hate them as the 900 lb gorilla.”
“AWS support is extremely good.”
“Hard no. Had to pay I think 100$ for premium support to find that out.”
“Because I have the opposite experience.”
“we get issues we raise prioritized and added to dev roadmaps etc.”
“If you pay for the highest level of support you will get extremely good support.”
Counts come from 1,795,640 Hacker News comments, November 2025 to November 2026. How we count. Report a mistake.