# AWS Support Hacker Approved page: https://hackerapproved.com/p/aws-support/ 13 people recommended AWS Support in Hacker News comments, 3 had mixed feelings and 14 criticized it, November 2025 to October 2026. It was recommended in 7 of 12 months, in 8 threads. It does not meet the Hacker Approved badge rule. **Verdict:** More people criticize it than recommend it, citing slow, generic basic responses and a cost that is hard to justify; those who recommend it cite fast human help during production outages on paid tiers. Summary written by Claude from the comments below. ## What people warn about - Costly premium plans, questionable value (5 comments in the sample): "you had to pay something like $400/mo extra for legit, timely human support from AWS" ([source](https://news.ycombinator.com/item?id=46843270)) "Hard no. Had to pay I think 100$ for premium support to find that out." ([source](https://news.ycombinator.com/item?id=45978338)) "replaced by a support plan for which you pay more then double" ([source](https://news.ycombinator.com/item?id=46297104)) - Quality uneven, hit or miss (4 comments in the sample): "it used to be stellar on its own, now it's only good when you compare it to other vendors." ([source](https://news.ycombinator.com/item?id=48084800)) "My experience with AWS support has been generally disappointing." ([source](https://news.ycombinator.com/item?id=49362188)) "AWS support (even Enterprise support) was always hit and miss." ([source](https://news.ycombinator.com/item?id=47843776)) - Generic, scripted or AI-written replies (2 comments in the sample): "obviously ai generated and non-applicable advice" ([source](https://news.ycombinator.com/item?id=48946696)) "Even AWS support is barfing out LLM responses." ([source](https://news.ycombinator.com/item?id=47454222)) - Slow responses, often a day (1 comment in the sample): "I hate having to wait 12 to 24 hours for an answer from AWS support" ([source](https://news.ycombinator.com/item?id=48262649)) ## Why people recommend it - Decent compared to other cloud vendors (4 comments in the sample): "their approach to support is genuinely quite good, especially for the "Cheaper" end of offerings compared to competitors" ([source](https://news.ycombinator.com/item?id=46197782)) "It's annoying that they actually solve my problems because it would be so easy to hate them as the 900 lb gorilla." ([source](https://news.ycombinator.com/item?id=46190527)) "AWS support is pretty decent compared to other vendors" ([source](https://news.ycombinator.com/item?id=48084707)) - Reaches a human, often resolves quickly (3 comments in the sample): "I always reached a human. Issues weren't always resolved as quickly as I'd like but response times were short." ([source](https://news.ycombinator.com/item?id=46840254)) "I always got human response after 24-48hours or after one round of messages" ([source](https://news.ycombinator.com/item?id=46843483)) "I'd get a response (and often, a resolution) the same day." ([source](https://news.ycombinator.com/item?id=49721316)) - Strong on higher-tier paid plans (3 comments in the sample): "If you're going to be deploying a production-grade application to AWS, are you paying for business support? That's where I'd start." ([source](https://news.ycombinator.com/item?id=49717005)) "If you pay for the highest level of support you will get extremely good support." ([source](https://news.ycombinator.com/item?id=45931351)) "Premium support is extremely valuable when your production services are down" ([source](https://news.ycombinator.com/item?id=47092997)) - Good response quality (2 comments in the sample): "at least the quality of response was typically pretty good" ([source](https://news.ycombinator.com/item?id=48084270)) "They were incredibly efficient and supportive." ([source](https://news.ycombinator.com/item?id=47451908)) ## Where to get it - [Visit the official site](https://aws.amazon.com/premiumsupport/) ## The badge A product earns the Hacker Approved badge when at least 10 people recommend it, recommenders outnumber critics at least 2 to 1 (mixed feelings count toward neither side), it was recommended in at least 4 of the 12 months and in at least 5 different threads, and no single thread supplies more than half of the people who recommend it. Health and money products are never badged. ## Cite as Hacker Approved, "AWS Support", https://hackerapproved.com/p/aws-support/ (13 recommend, 3 mixed, 14 criticize; Hacker News comments, November 2025 to October 2026). Counts updated 2 Nov 2026, with data through October 31, 2026.