Apple Support
Customer support
Recommended for easy access to real people who can escalate issues, especially by phone. Critics say results vary widely and that the forums and support pages rarely solve problems.
Recommended for easy access to real people who can escalate issues, especially by phone. Critics say results vary widely and that the forums and support pages rarely solve problems.
25 people gave an opinion
- recommend it
- 10
- criticize it
- 15
- approval share
- 40%
Recommended in 7 of 13 months
- November 2025: not recommended
- December 2025: recommended
- January 2026: not recommended
- February 2026: recommended
- March 2026: recommended
- April 2026: recommended
- May 2026: not recommended
- June 2026: recommended
- July 2026: recommended
- August 2026: recommended
- September 2026: not recommended
- October 2026: not recommended
- November 2026: not recommended (month in progress)
Why it doesn’t carry the badge
- 10 people recommend itNeeds 10 or more, met.
- 0.6 recommenders for every criticNeeds 2 to 1 or better, not met.
- Recommended in 7 of 13 monthsNeeds 4 or more, met.
The same three rules apply to every product, and the badge can’t be bought. How the badge works
What people say about it
The reasons people give, with the number of comments that give each one. Open a reason to read what they said.
Why people recommend it
Each mark is one comment
Easy to reach a real person
“you can always pretty easily talk to a real person who can and will escalate things to real internal support teams”
Comment from 24 Aug 2026 in “Over 170k Nonprofits Lost All Their Data. Is Microsoft to Blame?” “It is by no means the best but I can always get a human at whatever time of day”
Comment from 1 Jun 2026 in “Surface Laptop Ultra: Made for World Makers” “they are easy to access and approach, in-store, over the phone, or live chat”
Comment from 22 Mar 2026 in “HP realizes that mandatory 15-minute support call wait times isn't good support” Strong phone support and training
“their phone support, and everything behind that like training, is about as good as you can possibly hope to achieve”
Comment from 4 Mar 2026 in “Don't Make Me Talk to Your Chatbot” “Apple support is the best I have ever experienced and I have tried all types of brands and warranties.”
Comment from 22 Apr 2026 in “Framework Laptop 13 Pro” “Apple has pretty stellar support in my experience”
Comment from 24 Jul 2026 in “Nothing works and everyone is euphoric” - Comment from 11 Mar 2026 in “MacBook Neo Is a 'Shock' to the PC Industry: Asus Co-CEO”
Helpful with account recovery
“I was able to talk to Quill? Quinn? at Apple Support who stepped me through the process of recovering an AppleId”
Comment from 2 Feb 2026 in “Ask HN: How do you reset an AppleID?” “Apple support were very helpful and able to unlock the account”
Comment from 18 Dec 2025 in “Are Apple gift cards safe to redeem?” Bug reports escalated to engineers
“you can always pretty easily talk to a real person who can and will escalate things to real internal support teams”
Comment from 24 Aug 2026 in “Over 170k Nonprofits Lost All Their Data. Is Microsoft to Blame?” “Apple Support = important bug reports (can create feedback first then call immmediately)”
Comment from 25 Mar 2026 in “Apple randomly closes bug reports unless you "verify" the bug remains unfixed”
What people warn about
Each mark is one comment
Unhelpful, disappointing support experiences
“Apple support was completely unhelpful and a very frustrating experience.”
Comment from 2 Dec 2025 in “Last Week on My Mac: Losing confidence” “I've learned to not trust Apple support on anything.”
Comment from 12 Sep 2026 in “Copying login keychains between Macs fails on Secure Enclave Macs with Tahoe” “My experience with Apple's support is abysmal.”
Comment from 17 Dec 2025 in “Locked out: How a gift card purchase destroyed an Apple account” - Comment from 26 Feb 2026 in “Never Buy A .online Domain”
- Comment from 1 Apr 2026 in “New Apple Silicon M4 and M5 HiDPI Limitation on 4K External Displays”
- Comment from 26 Mar 2026 in “Apple randomly closes bug reports unless you "verify" the bug remains unfixed”
Inconsistent results, dead-end cases
“I've had very good and very bad experiences with Apple support for hardware failures.”
Comment from 29 Mar 2026 in “My MacBook Keyboard Is Broken and It's Insanely Expensive to Fix” “My whole case went completely dead and there was no way to revive it.”
Comment from 26 Mar 2026 in “Apple randomly closes bug reports unless you "verify" the bug remains unfixed” “ended up in an infinite loop of questions on the Apple website”
Comment from 29 Mar 2026 in “My MacBook Keyboard Is Broken and It's Insanely Expensive to Fix” - Comment from 10 Aug 2026 in “Kinney Drugs pulls back AI phone assistant after hundreds of customer complaints”
Forums and support pages unhelpful
“a page where users can't help each other because apple is doing/hiding something stupid”
Comment from 13 Jan 2026 in “The struggle of resizing windows on macOS Tahoe” “I've found support.apple.com and discussions.apple.com to be incredibly wanting.”
Comment from 15 Jan 2026 in “I spent a year on Linux and forgot to miss Windows” “they rely on these forum mod suckers to carry water for them”
Comment from 12 Jan 2026 in “The struggle of resizing windows on macOS Tahoe” Dismissive attitude toward customers
“Companies like Apple don't offer that, because they don't GAF.”
Comment from 18 Dec 2025 in “Are Apple gift cards safe to redeem?” “I've learned to not trust Apple support on anything.”
Comment from 12 Sep 2026 in “Copying login keychains between Macs fails on Secure Enclave Macs with Tahoe”
What people recommend instead
The same counts for each, so you can compare like for like. The tick on each bar marks the 2 to 1 line the badge needs.
| Product | Recommend | Criticize | Approval | Months | Owned | Badge |
|---|---|---|---|---|---|---|
| Amazon customer support | 13 | 10 | 57% | 7 | — | — |
| Apple SupportThis page | 10 | 15 | 40% | 7 | — | — |
What people said
26 of the 27 comments that mention it, newest first. Each links to the original comment.
“I've learned to not trust Apple support on anything.”
“you can always pretty easily talk to a real person who can and will escalate things to real internal support teams”
“I got to enjoy two whole hours of free hold music”
“Apple has pretty stellar support in my experience”
“It is by no means the best but I can always get a human at whatever time of day”
“they finally told me I should reinstall macOS. Seems pretty extreme”
“Apple support is the best I have ever experienced and I have tried all types of brands and warranties.”
“I got nowhere with Apple Support”
“ended up in an infinite loop of questions on the Apple website”
“I've had very good and very bad experiences with Apple support for hardware failures.”
“My whole case went completely dead and there was no way to revive it.”
“Of course, it wasn't resolved.”
“Apple Support = important bug reports (can create feedback first then call immmediately)”
“they will not accept a UK passport as valid ID”
“they are easy to access and approach, in-store, over the phone, or live chat”
“Apple's support is top in the industry.”
“their phone support, and everything behind that like training, is about as good as you can possibly hope to achieve”
“I've been shocked by the poor support.”
“I was able to talk to Quill? Quinn? at Apple Support who stepped me through the process of recovering an AppleId”
“I've found support.apple.com and discussions.apple.com to be incredibly wanting.”
“a page where users can't help each other because apple is doing/hiding something stupid”
“they rely on these forum mod suckers to carry water for them”
“Apple support were very helpful and able to unlock the account”
“Companies like Apple don't offer that, because they don't GAF.”
“My experience with Apple's support is abysmal.”
“Apple support was completely unhelpful and a very frustrating experience.”
Counts come from 1,795,640 Hacker News comments, November 2025 to November 2026. How we count. Report a mistake.