# Andrews & Arnold

10 Hacker News commenters recommended Andrews & Arnold and 3 criticized it, November 2025 to November 2026. It was recommended in 6 of 13 months. It meets the Hacker Approved badge rule.

**Verdict:** Recommended for excellent customer service, good speeds and minimal censorship, with a £1.80 monthly VoIP option. Critics mention poor uptime and DNS configuration breaking calls.

## Why people recommend it

- Exceptional customer service (3 comments): "the first person who answered the phone understood your summary, trusted you, and would happily beat up OR on your behalf" ([source](https://news.ycombinator.com/item?id=46021863)) "Not only do A&A offer good speeds, their customer service is exceptional." ([source](https://news.ycombinator.com/item?id=46752460)) "I still use Andrews & Arnold. Absolutely fantastic service." ([source](https://news.ycombinator.com/item?id=46022942))
- Highly recommended by users (2 comments): "I recommend them to everyone I know, they're truly excellent." ([source](https://news.ycombinator.com/item?id=46026138)) "I couldn't speak more highly of it" ([source](https://news.ycombinator.com/item?id=46739037))
- Gigabit and good speeds (2 comments): "Andrews and Arnold offer gigabit, but I'm not surprised the author hasn't heard of them" ([source](https://news.ycombinator.com/item?id=46742946)) "Not only do A&A offer good speeds, their customer service is exceptional." ([source](https://news.ycombinator.com/item?id=46752460))

## What people warn about

- Poor uptime (1 comments): "uptime is crap -- there were two months of 70% uptime in the last year" ([source](https://news.ycombinator.com/item?id=50329433))
- DNS errors breaking calls (1 comments): "did actually break calls with badly configured DNS entries" ([source](https://news.ycombinator.com/item?id=49391671))

## Alternatives hackers recommend

- [Starlink](https://hackerapproved.com/p/starlink.md): 547 recommend
- [Comcast internet](https://hackerapproved.com/p/comcast.md): 19 recommend
- [Google Fiber](https://hackerapproved.com/p/google-fiber.md): 18 recommend
- [AOL](https://hackerapproved.com/p/aol.md): 9 recommend
- [AT&T Fiber](https://hackerapproved.com/p/at-t-fiber.md): 9 recommend

## Where to get it

- [Visit the official site](https://www.aa.net.uk/)

## Cite as

Hacker Approved, "Andrews & Arnold", https://hackerapproved.com/p/andrews-arnold/ (counts from 1,795,640 Hacker News comments, November 2025 to November 2026).